With fast service being the requirement of the century, the speed of response and the bespoke service has become the reason customers give to a company.
Exceptional customer experience (CX) is a critical factor in a competitive business environment in the modern world.
In the era of high, possibly breaking of the duration of response and sky-high customer expectations, traditional support teams find it difficult to keep up.
Customer service representatives have to meet continuously increasing demands: to respond immediately, provide individual advice and be available throughout a day and night.
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